David Noël: The 'Other' Side Of Community Management

Good tips from the Community Manager at SoundCloud. 

david-noel:

Yesterday, we suffered our largest outage ever defending an unidentified DDoS attack that lead to a total network outage which - including a few ups & downs - lasted almost 24 hours.

There’s the one side of community management that is about telling stories, elevating, supporting and…

Source: david-noel

65 Notes/ Hide

  1. htmiguel reblogged this from david-noel and added:
    Community Manager at SoundCloud.
  2. hubvine reblogged this from david-noel and added:
    Originally posted
  3. alexdao reblogged this from david-noel
  4. stevenljohnson reblogged this from david-noel
  5. radiothom said: this is *amazing*
  6. blakewhitman reblogged this from david-noel and added:
    few years ago. Not fun at all. Be transparent and...human. Humans generally like humans.
  7. watzenig reblogged this from david-noel
  8. charlesubaghs reblogged this from david-noel and added:
    An excellent example...these social times. I wouldn’t handle it any differently.
  9. marksbirch reblogged this from david-noel and added:
    management straight...frontline. I really love...culture of...
  10. ploughmans-lunch reblogged this from david-noel
  11. itsinthedata reblogged this from david-noel
  12. siminoff reblogged this from david-noel and added:
    great play book for handling...issue. Shit happens, how you deal with it is what you are...

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